Chatbots are a new way for users to interact with services and brands directly in messaging application like Facebook Messenger. The topic is hot in the media and hundreds of projects, thousands of new bots are emerging each month. But is this a real evolution or just a temporary hype which will fade away soon?

Nicolas Dengler has been working on different chatbots launched in Switzerland. He will share his experience on the path to build these new services, the new challenges that they represent and some feedback and results from live projects. He will share a view of the ecosystem and the reason why chatbots may not be the final solution for services. Chatbots are, however, a necessary step in a world where Artificial Intelligence and services like Siri are becoming a commodity.